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authIdHal_s : oualid-jouini

Real-Time Scheduling Policies for Multiclass Call Centers with Impatient Customers

Oualid Jouini , Yves Dallery
2006
Other publications hal-00113305v1

Analysis of the Impact of Team-Based Organizations in Call Centers Management

Oualid Jouini , Yves Dallery , Rabie Nait-Abdallah
2004
Other publications hal-00113228v1
Image document

Too much or not enough? Planning electric vehicle charging infrastructure: a review of modeling options.

Marc-Olivier Metais , O. Jouini , Yannick Perez , Jaâfar Berrada , Emilia Suomalainen
2021
Preprints, Working Papers, ... hal-03127266v1
Image document

Planning EV Charging Infrastructures : A Literature Review

Marc-Olivier Metais , O. Jouini , Yannick Perez , Jaâfar Berrada , Emilia Suomalainen
23rd EURO Working Group on Transportation Meeting, EWGT 2020, Sep 2020, Paphos, Greece
Conference papers hal-03127577v1
Image document

A New Flexible Architecture for Call Centers with Skill-Based Routing

Benjamin Legros , Oualid Jouini , Yves Dallery
9th International Conference on Modeling, Optimization & SIMulation, Jun 2012, Bordeaux, France
Conference papers hal-00728557v1
Image document

Outpatient Chemotherapy Planning: a Literature Review with Insights from a Case Study

Guillaume Lamé , Oualid Jouini , Julie Stal-Le Cardinal
IIE Transactions on Healthcare Systems Engineering, 2016, ⟨10.1080/19488300.2016.1189469⟩
Journal articles hal-01324488v1
Image document

Analysis of the Impact of Team-Based Organizations in Call Center Management

Oualid Jouini , Yves Dallery , Rabie Nait-Abdallah
Management Science, 2008, ⟨10.1287/mnsc.1070.0822⟩
Journal articles hal-01264962v1
Image document

Call Centers with a Postponed Callback Offer

Benjamin Legros , Sihan Ding , Rob van Der Mei , Oualid Jouini
OR Spectrum, 2017, 39, pp.1097-1125. ⟨10.1007/s00291-017-0487-x⟩
Journal articles hal-01635315v1

Distributionally robust chance-constrained games: existence and characterization of Nash equilibrium

Vikas Vikram Singh , Oualid Jouini , Abdel Lisser
Optimization Letters, 2017, 11 (7), pp.1385 - 1405. ⟨10.1007/s11590-016-1077-6⟩
Journal articles hal-01728722v1

A stochastic programming approach for staffing and scheduling call centers with uncertain demand forecasts following continuous distributions

Mathilde Excoffier , Céline Gicquel , Oualid Jouini , Abdel Lisser
3rd International Conference on Operations Research and Entreprise Systems, Mar 2014, Angers, France
Conference papers hal-01120267v1

Predicting surgery durations in non-elective emergency operating rooms using machine learning techniques: A case study of La Pitié Salpêtrière hospital

Zied Jemai , Anwer Nebli , Gustavo Santamaria-Acevedo , Benjamin Legros , Oualid Jouini , et al.
SHeIC 2021, Dec 2021, Online, France
Conference papers hal-03558831v1

Too much or not enough? Planning electric vehicle charging infrastructure: A review of modeling options

M.O. Metais , O. Jouini , Y. Perez , J. Berrada , E. Suomalainen
Renewable and Sustainable Energy Reviews, 2022, 153, pp.111719. ⟨10.1016/j.rser.2021.111719⟩
Journal articles hal-03522039v1

Clustering and Stochastic Simulation Optimization for Outpatient Chemotherapy Appointment Planning and Scheduling

Majed Hadid , Adel Elomri , Regina Padmanabhan , Laoucine Kerbache , Oualid Jouini , et al.
International Journal of Environmental Research and Public Health, 2022, 19 (23), pp.15539. ⟨10.3390/ijerph192315539⟩
Journal articles hal-03870027v1

Forecasting Extractions in a Closed Loop Supply Chain of Spare Parts: An Industrial Case Study

Emna Turki , Oualid Jouini , Ziad Jemai , Laura Urie , Adnane Lazrak , et al.
11th International Conference on Operations Research and Enterprise Systems, Feb 2022, Online Streaming, France. pp.236-243, ⟨10.5220/0010906700003117⟩
Conference papers hal-03583206v1

Control policies for single-stage production systemls with perishable inventory and customer impatience

Stratos Ioannidis , Oualid Jouini , Angelos A Economopoulos , Vassilis S Kouikoglou
Annals of Operations Research, 2012, n.p. ⟨10.1007/s10479-012-1058-9⟩
Journal articles istex hal-00802145v1
Image document

Planning charging infrastructure deployment: A new spatio-temporal model. Extended abstract for the Euro Working Group on Transportation 2021

Marc-Olivier Metais , O. Jouini , Yannick Perez , Jaâfar Berrada , Emilia Suomalainen
2021
Other publications hal-03127565v1

Modeling Call Centers with Delays Information

Oualid Jouini , Yves Dallery , Zeinep Aksin Karaesman
2006
Other publications hal-00113300v1
Image document

Should we wait before outsourcing? Analysis of a revenue-generating blended contact center

Benjamin Legros , Oualid Jouini , Ger Koole
Manufacturing and Service Operations Management, 2020, ⟨10.1287/msom.2019.0859⟩
Journal articles hal-02351773v1

Call centers with hyperexponential patience modeling

Alex Roubos , Oualid Jouini
International Journal of Production Economics, 2013, Vol. 141 (n° 1), p. 307-315. ⟨10.1016/j.ijpe.2012.08.011⟩
Journal articles hal-00779104v1

Stochastic programming approaches for staffing in call centers with uncertain forecasts

Mathilde Excoffier , Céline Gicquel , Oualid Jouini , Abdel Lisser
26th European conference on Operational Research (EURO 2013), Jul 2013, Italy
Conference papers hal-00948475v1

Equivalent NLCP for Chance-constrained Games

Vikas Vikram Singh , Oualid Jouini , Abdel Lisser
CTW16, 2016, Gargnano, Italy. pp.157-160
Conference papers hal-01476687v1

Solving chance-constrained games using complementarity problems

V.V. Singh , O. Jouini , Abdel Lisser
2016-02-25, Feb 2016, Rome, Italy. pp.52-67, ⟨10.1007/978-3-319-53982-9_4⟩
Conference papers hal-02441035v1
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Performance Indicators for Call Centers with Impatience

Oualid Jouini , Ger Koole , Alex Roubos
IIE Transactions, 2013
Journal articles hal-01264965v1
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Service Systems with Finite and Heterogeneous Customer Arrivals

Rowan Wang , Oualid Jouini , Saif Benjaafar
Manufacturing and Service Operations Management, 2014, 16, pp.365-380. ⟨10.1287/msom.2014.0481⟩
Journal articles hal-01265150v1
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Call Center Delay Announcement Using a Newsvendor-Like Performance Criterion

Oualid Jouini , Zeynep Aksin , Fikri Karaesmen , M Salah Aguir , Yves Dallery
Production and Operations Management, 2015, 24, pp.587-604. ⟨10.1111/poms.12259⟩
Journal articles hal-01265196v1

Scheduling problem in call centers with uncertain arrival rates forecasts: a distributionnaly robust approach

Mathilde Excoffier , Céline Gicquel , Oualid Jouini , Abdel Lisser
4th International Conference on Operations Research and Enterprise Systems., Jan 2015, Lisbonne, Portugal. ⟨10.1007/978-3-319-27680-9_1⟩
Conference papers hal-01264751v1
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On the scheduling of operations in a chat contact center

Benjamin Legros , Oualid Jouini
European Journal of Operational Research, 2019, 274 (1), pp.303-316. ⟨10.1016/j.ejor.2018.09.040⟩
Journal articles hal-01966254v1
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Central authority controlled air traffic flow management: An optimization approach

Sadeque Hamdan , Ali Cheaitou , Oualid Jouini , Tobias Andersson Granberg , Zied Jemai , et al.
2021
Preprints, Working Papers, ... hal-03273592v1

An Environmental Air Traffic Flow Management Model

Sadeque Hamdan , Ali Cheaitou , Oualid Jouini , Zied Jemai , Imad Alsyouf , et al.
2019 8th International Conference on Modeling Simulation and Applied Optimization (ICMSAO), Apr 2019, Manama, Bahrain. pp.1-5, ⟨10.1109/ICMSAO.2019.8880331⟩
Conference papers hal-02489389v1
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Adaptive threshold policies for multi-channel call centers

Benjamin Legros , Oualid Jouini , Ger Koole
IIE Transactions, 2015, 47, pp.414-430. ⟨10.1080/0740817X.2014.928965⟩
Journal articles hal-01198404v1