Real-Time Scheduling Policies for Multiclass Call Centers with Impatient Customers
Oualid Jouini
,
Yves Dallery
2006
Other publications
hal-00113305v1
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Analysis of the Impact of Team-Based Organizations in Call Centers Management
Oualid Jouini
,
Yves Dallery
,
Rabie Nait-Abdallah
2004
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hal-00113228v1
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Too much or not enough? Planning electric vehicle charging infrastructure: a review of modeling options.
Marc-Olivier Metais
,
O. Jouini
,
Yannick Perez
,
Jaâfar Berrada
,
Emilia Suomalainen
2021
Preprints, Working Papers, ...
hal-03127266v1
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Planning EV Charging Infrastructures : A Literature Review
Marc-Olivier Metais
,
O. Jouini
,
Yannick Perez
,
Jaâfar Berrada
,
Emilia Suomalainen
23rd EURO Working Group on Transportation Meeting, EWGT 2020 , Sep 2020, Paphos, Greece
Conference papers
hal-03127577v1
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A New Flexible Architecture for Call Centers with Skill-Based Routing
Benjamin Legros
,
Oualid Jouini
,
Yves Dallery
9th International Conference on Modeling, Optimization & SIMulation , Jun 2012, Bordeaux, France
Conference papers
hal-00728557v1
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Outpatient Chemotherapy Planning: a Literature Review with Insights from a Case Study
Guillaume Lamé
,
Oualid Jouini
,
Julie Stal-Le Cardinal
Journal articles
hal-01324488v1
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Analysis of the Impact of Team-Based Organizations in Call Center Management
Oualid Jouini
,
Yves Dallery
,
Rabie Nait-Abdallah
Journal articles
hal-01264962v1
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Call Centers with a Postponed Callback Offer
Benjamin Legros
,
Sihan Ding
,
Rob van Der Mei
,
Oualid Jouini
Journal articles
hal-01635315v1
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Distributionally robust chance-constrained games: existence and characterization of Nash equilibrium
Vikas Vikram Singh
,
Oualid Jouini
,
Abdel Lisser
Journal articles
hal-01728722v1
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A stochastic programming approach for staffing and scheduling call centers with uncertain demand forecasts following continuous distributions
Mathilde Excoffier
,
Céline Gicquel
,
Oualid Jouini
,
Abdel Lisser
3rd International Conference on Operations Research and Entreprise Systems , Mar 2014, Angers, France
Conference papers
hal-01120267v1
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Predicting surgery durations in non-elective emergency operating rooms using machine learning techniques: A case study of La Pitié Salpêtrière hospital
Zied Jemai
,
Anwer Nebli
,
Gustavo Santamaria-Acevedo
,
Benjamin Legros
,
Oualid Jouini
,
et al.
SHeIC 2021 , Dec 2021, Online, France
Conference papers
hal-03558831v1
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Too much or not enough? Planning electric vehicle charging infrastructure: A review of modeling options
M.O. Metais
,
O. Jouini
,
Y. Perez
,
J. Berrada
,
E. Suomalainen
Journal articles
hal-03522039v1
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Clustering and Stochastic Simulation Optimization for Outpatient Chemotherapy Appointment Planning and Scheduling
Majed Hadid
,
Adel Elomri
,
Regina Padmanabhan
,
Laoucine Kerbache
,
Oualid Jouini
,
et al.
Journal articles
hal-03870027v1
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Forecasting Extractions in a Closed Loop Supply Chain of Spare Parts: An Industrial Case Study
Emna Turki
,
Oualid Jouini
,
Ziad Jemai
,
Laura Urie
,
Adnane Lazrak
,
et al.
11th International Conference on Operations Research and Enterprise Systems , Feb 2022, Online Streaming, France. pp.236-243,
⟨10.5220/0010906700003117⟩
Conference papers
hal-03583206v1
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Control policies for single-stage production systemls with perishable inventory and customer impatience
Stratos Ioannidis
,
Oualid Jouini
,
Angelos A Economopoulos
,
Vassilis S Kouikoglou
Journal articles
istex
hal-00802145v1
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Planning charging infrastructure deployment: A new spatio-temporal model. Extended abstract for the Euro Working Group on Transportation 2021
Marc-Olivier Metais
,
O. Jouini
,
Yannick Perez
,
Jaâfar Berrada
,
Emilia Suomalainen
2021
Other publications
hal-03127565v1
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Modeling Call Centers with Delays Information
Oualid Jouini
,
Yves Dallery
,
Zeinep Aksin Karaesman
2006
Other publications
hal-00113300v1
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Should we wait before outsourcing? Analysis of a revenue-generating blended contact center
Benjamin Legros
,
Oualid Jouini
,
Ger Koole
Journal articles
hal-02351773v1
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Call centers with hyperexponential patience modeling
Alex Roubos
,
Oualid Jouini
Journal articles
hal-00779104v1
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Stochastic programming approaches for staffing in call centers with uncertain forecasts
Mathilde Excoffier
,
Céline Gicquel
,
Oualid Jouini
,
Abdel Lisser
26th European conference on Operational Research (EURO 2013) , Jul 2013, Italy
Conference papers
hal-00948475v1
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Equivalent NLCP for Chance-constrained Games
Vikas Vikram Singh
,
Oualid Jouini
,
Abdel Lisser
CTW16 , 2016, Gargnano, Italy. pp.157-160
Conference papers
hal-01476687v1
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Solving chance-constrained games using complementarity problems
V.V. Singh
,
O. Jouini
,
Abdel Lisser
Conference papers
hal-02441035v1
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Performance Indicators for Call Centers with Impatience
Oualid Jouini
,
Ger Koole
,
Alex Roubos
IIE Transactions , 2013
Journal articles
hal-01264965v1
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Service Systems with Finite and Heterogeneous Customer Arrivals
Rowan Wang
,
Oualid Jouini
,
Saif Benjaafar
Journal articles
hal-01265150v1
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Call Center Delay Announcement Using a Newsvendor-Like Performance Criterion
Oualid Jouini
,
Zeynep Aksin
,
Fikri Karaesmen
,
M Salah Aguir
,
Yves Dallery
Journal articles
hal-01265196v1
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Scheduling problem in call centers with uncertain arrival rates forecasts: a distributionnaly robust approach
Mathilde Excoffier
,
Céline Gicquel
,
Oualid Jouini
,
Abdel Lisser
Conference papers
hal-01264751v1
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On the scheduling of operations in a chat contact center
Benjamin Legros
,
Oualid Jouini
Journal articles
hal-01966254v1
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Central authority controlled air traffic flow management: An optimization approach
Sadeque Hamdan
,
Ali Cheaitou
,
Oualid Jouini
,
Tobias Andersson Granberg
,
Zied Jemai
,
et al.
2021
Preprints, Working Papers, ...
hal-03273592v1
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An Environmental Air Traffic Flow Management Model
Sadeque Hamdan
,
Ali Cheaitou
,
Oualid Jouini
,
Zied Jemai
,
Imad Alsyouf
,
et al.
2019 8th International Conference on Modeling Simulation and Applied Optimization (ICMSAO) , Apr 2019, Manama, Bahrain. pp.1-5,
⟨10.1109/ICMSAO.2019.8880331⟩
Conference papers
hal-02489389v1
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Adaptive threshold policies for multi-channel call centers
Benjamin Legros
,
Oualid Jouini
,
Ger Koole
Journal articles
hal-01198404v1
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